Last updated August 14, 2023 

To our Hijab clients
At Highlight Hair Salon, we are committed to creating inclusive environment for every client. We recognize and respect the significance of privacy and personal preferences, especially for our valued hijab-wearing clients.

Private Service Day – Wednesdays:
In our commitment to providing a private and all-female environment, we have designated Wednesdays as our private service day. On this day, our salon is exclusively reserved for female clients, including hijab-wearing individuals seeking additional privacy. You can enjoy our services in a serene and comfortable setting without any male presence.

48-hour Cancellation Policy
At Highlight Hair Salon, we understand that plans may change unexpectedly. We highly value your time and ours, which is why we have established a clear cancellation policy. By scheduling an appointment with us, you kindly agree to comply with the following terms:

We kindly request a minimum of 48 hours notice should you need to cancel or reschedule your appointment. This allows us ample time to adjust our schedule and offer the empty slot to another client.

• A cancellation fee of $50 will apply for appointments under one hour.
• A cancellation fee of $100 will be charged for appointments exceeding one hour.

We appreciate your understanding and cooperation in this matter, as these fees help us ensure the continuity and quality of our services.

After-Hours Cancellations
Should you need to cancel or make changes to your appointment outside of our regular business hours, we understand that alternative communication methods may be necessary.

If cancellations or booking changes are submitted after 6PM via email: adm.highlighthairsalon@gmail.com, voicemail, or direct message on Instagram or Facebook, please note that the notice period will begin at 9AM the following business day.

Adjustment Policy
If you feel adjustments are needed after receiving your hair service, let us know within seven days of your appointment. We will gladly schedule a complimentary follow-up session with one of our expert stylists to address any concerns and make the necessary adjustments to ensure your complete satisfaction.

Please note that we do not offer cash refunds for hair services. Instead, we are committed to providing you with the best possible outcome. If you are unhappy with your service, we encourage you to contact us within seven days to schedule a follow-up appointment.

We believe in open communication and value your feedback as it helps us improve our services. We want you to leave our salon feeling empowered and confident with your hair.

Product Exchange Policy
We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with the product you purchased, we offer a hassle-free exchange policy.

Exchange Eligibility:

• You are welcome to exchange any product, even if it has been opened, after the first use.
• We do not offer cash refunds; exchanges for another product are available.
• Our knowledgeable staff will guide you through recommended alternatives based on your feedback and preferences.
• The product must be exchanged within seven days of purchase.

We care about your satisfaction and want to ensure you find the right product that meets your needs.